9/28/21 OUTAGE! Glenham, Mobridge, Mound City, Pollock and NW of Selby service areas! Work will begin at 8am and could continue through the evening. Make sure livestock tanks are full and fill containers for household use.

FAQ

Frequently Asked Questions

How can I pay my bill?

Payments are due on the 20th of every month. They can be sent to WEB Water Development, PO Box 51, Aberdeen, SD 57402-0051. We also offer an automated payment option via your bank to help automate the process.


View the ACH Authorization form.

Who do I call before doing any digging?

Make a free call to 811 (in state) or 800-781-7474 (outside of South Dakota) Visit SD 811 online.

What is the WEB Lock-off Program?

For seasonal users, such as livestock and cabins, or customers that may leave for any length of time, we recommend having the meter pit locked. With our Customer Requested Lock-off Program we can lock your meter pit at your request. There is a service call fee of $45 plus tax. This would save you from reporting a meter reading to the WEB Water office monthly and give you confidence there won’t be leaks in your system. You will still be responsible for paying the minimum monthly bill.

Please complete the Lock-off Form and return to WEB Water.

Who can be named as an Authorized Representative?

Any Member may appoint an Authorized Representative to act on the Member’s behalf in all WEB Water matters. To appoint an Authorized Representative, the Member must deliver to WEB Water a complete and fully executed WEB Water Authorized Representative Form. See pages 4 & 5 in the Bylaws for more details.

How do I access my consumer portal and/or documentation

View the Consumer Portal User Guide here.

Does the coronavirus affect my drinking water?

Read the EPA's statement here.